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ICC Certification Case Reporting
Make every effort to submit your case reports within 30 days of services ending. Case reports are carefully reviewed by a Candidate Review Team prior to graduation so a detailed report is the best way to communicate the dynamics of the peacemaking skills used. Copies are automatically sent to you and your Advisor.
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Privacy Policy: Do not use the actual names of the parties. But be consistent in the names that you do use for this report and your uploaded report summary. Any private case documents and files must be kept secure or destroyed after follow-up is complete. Please consult with your advisor or the ICC office if you have any questions.
Case Management Questions
Case management is everything that precedes actual conciliation and is often a significant preparation for both conciliator and the parties.
The Business manager of Church and Pastor made the initial contact with me.
I had a preliminary conversation with the Business Manager and Pastor of the church to learn details of case, and what their expectation were. Subsequent to this meeting, Megan wrote out a paper illustrating many of the things she through Stephanie did wrong and gave incidents to back it up. I received a copy.
I met with each party individually to get acquainted, learn their background, see their perspective of the case and what their expectation might be. They had agreed to do the mediation in advance.
They were both life-long Lutherans. The director, Stephanie had many years experience in the church and as a teacher. She showed greater maturity in the faith. Megan was younger and not as mature in her faith. She is in her early twenties and still learning basics.
I did not involve any other parties in the case itself.
We used the Mediation Agreement and the Scheduling Worksheet.
The pastor had become aware of the conflict and saw the wisdom of getting someone with more training to work the situation. Both parties are members of his church and both female. We talked privately about his involvement in the mediation and concluded that he would be available if needed, but not initially to keep the mediation on a lower key.
In the initial meeting with each party my role was explained and the use of the Mediation Agreement and ICC rules helped to define the boundaries.
The Staff of the church (confidentially) were the prayer supporters, along with a few trusted people outside the church and the staff of the church I currently serve.
Pre-mediation / Coaching Questions
Conflict Coaching cases do not apply toward Supervised case requirements. However, Pre-Mediation coaching is essential and counts toward your total mediation case hours.
Megan - Centered on Stephanie’s incompetence and poor decision making, questioning her authority.
Stephanie. Focused on Megan’s inexperience and arrogant attitude.
None
Megan - Pride and arrogance. This especially show itself as illustrated in some of the steps of the development of an Idol.
Stephanie. She was harder to read. No idols were obvious at first. I needed to understand her leadership style and approach to learn more. I suspected Pride and Arrogance at first, but later saw it was more in the fear of Man in her reactions. This didn’t really show itself until in the mediation.
It seemed wise to use the resource Go and Be Reconciled in this mediation. I felt it would provide an outline that would be helpful in guiding the process. We will only have about 1.5 hours for each session. I also felt it would also provide some good homework in between the sessions.
So we focused on Baptism and being a loved Child of God. 1 John 3:1
I did not feel led to push too hard at this point. I felt it would be good to get the process started and then to deal with idols after the first session. The foundation was laid that we are all sinners and in the process we may see things that we need to deal with. But to remember that we are God’s dear children now. He cares for us and forgives us. Both acknowledged that they knew they were sinners and were forgiven.
Had them read the first lesson in book Go and Be Reconciled on Baptism.
They both were looking forward to the process and hopeful that it would make a difference.
We discussed the process and outline we would use in mediation. I asked each to work on an opening statement and to consider how they had contributed to the problem.
Mediation Case Questions
Continue completing this case form for all mediation cases, independent or supervised. You need to be the lead conciliator on two (2) cases submitted and you need to complete the intake for two (2) cases submitted.
I was alone.
We did not discussed it, I simply informed him of the case, and asked for prayers.
The mediation took place at their church. There were many activities going on at the church at the time. We were directed to do the mediation in the youth room, where it would be private and secluded. We had a basic table and three chairs on three different sides of the table. This arrangement was agreeable to each party.
They were both quiet and simply agreed to the process outline and ground rules without any additions.
The theme was our baptismal foundation. So the verse was 1 John 3:1.
Megan started with her opening statement followed by Stephanie. There was no response to the opening statements. It flowed into the storytelling.
The storytelling followed a historical sequence. From the previous discussions, the problem had started several years before when Stephanie was a new director with years of teaching experience who hired Megan as an aid. Megan worked for several years until she went into the Army and loved the experience with the preschool. She loves children and being with them.
After a short stint in the Army she returned to the area and was hired as a teacher while she went to school to gain a teaching degree. During the interview Megan stated, “I eventually want your job,” to Stephanie. As the story telling proceeded this seemed to form a basis for a critical attitude toward many of Stephanie’s actions and decisions.
Each incident was discussed by the two without a much input from myself. All I needed to do was to direct traffic by signaling when it was the right time to respond, which increasingly became more spontaneous yet respectful.
By having the discussions flow between the two, they were able to walk through the situations and see each the other person’s perspectives. Megan began to see her critical attitude and Stephanie was able to share that in these unusual situations she was learning as well and didn’t always get it right. Stephanie also confessed she was not always sensitive to Megans feelings.
In each of these confessions there was a response from the other party of acknowledgment, but not full forgiveness. It was close, but not quite there. I let it go for a while to not interrupt the positive process that was developing.
There were many tears and it was hard at times for each to share. The discussion was coming from their hearts. At the appropriate moment, where there was a pause, I mentioned the process of forgiving each other as Jesus has forgiven us. This they did.
In the storytelling, it went form discussions of the main incidents through good listening and understanding of perspectives to confession and into mutual appreciation of the other party. The whole process was very straightforward and positive.
Megan repeatedly gave many examples that demonstrated her pride and arrogance in the process. To her credit as we continued the process she started noticing her actions for what they were. She saw she was judging and punishing as the result of her attitude. This idol was evident from the coaching. I did not mention it to her then. She seemed fragile and perhaps depressed when we met for coaching. I wanted to build her up with the Baptismal foundation of a loved child of God first, and thought there could be a gentler and better way of confronting her with this idol. That worked out as I hoped in the storytelling.
Stephanie had some pride and arrogance but mostly showed a fear of man. She was hesitant to correct or intervene in the life of the other person. Although she had years of experience and education she was still developing in the supervision and leadership roles. She did not deal with several situations in a dynamic way, but gave it less leadership then the situation warranted. This left room for criticism on Megan’s part.
We did not have any private meetings.
1 John 3:1 was used as a devotion as we began. We started wit ha theme of Baptism, this verse shares the reality of whose we are. It formed a foundation for our unity in faith.
Romans 12:16-18 To share the goal of living at peace.
As we moved through storytelling, items were brought to the surface. There was a response from the other party, but not forgiveness. It took some prompting on my part, but when a confession was made, I would point out that I heard a confession. With a little coaching, the person would then respond in offering forgiveness. This process proceeded smoother each time it was repeated. When we had completed I summarized with a quick teaching that all forgiveness comes from the cross, is extended to the individual and then shared with each other.
They did this process themselves. Megan in preparation for our mediation, wrote out many of the things she thought Stephanie did wrong and gave incidents to illustrate each point. Prior to our mediation she shared these with Stephanie and Stephanie’s boss who then shared them with me. This gave the bones that provided the framework of the storytelling, without referencing the letter.
This all took place prior to the mediation. The process we went through dealt with each incident in order, but we never referenced the document. These were shared in order, sometimes combining two together. We dealt with each incident as they were presented and reconciled each point.
In the follow up meeting two weeks later, the discussion focused on the process and what we learned. The goal was to learn from the past and to put into place ways to avoid difficulties in the future. As we looked at similarities in the incidents, the idols for each person could be defined and discussed.
The first session went through storytelling to arrive at confession and forgiveness. That made a good stopping point for our session. We set up a subsequent meeting to then talk through the rest of the process. My goal for the second session was to see how it has been in the weeks since we met and to discuss why there was a problem.
There were no substantive issues, just personal ones.
One additional item we embraced was the learning process involved. They were now learning as the relationship developed. They were learning more about each other, how each thought and interacted, learning hot issues and learning to be patient, clarify misunderstandings and working together for solutions.
The solutions were basically working on the relationship more to maintain peace.
This was a process of helping two people work out their difficulties. There was no mandate from leadership of the church or reporting requirements involved. This process was viewed as a healing of a relationship.
The only documents used were the ICC rules and a written Mediation Agreement, which was signed by the parties.
We did a follow up meeting to check on the results of the mediation and how the relationship had faired since then. It was also an opportunity to build on the first session. II also responded back to the Pastor to communicate what had happened so he could assist in on-going relationship.
Personal Reflection
This section is one of the most important and helps your advisor and the Review Team understand your perspective and growth as a conciliator.
I had done a lot of preparation for this mediation, in thinking through the information I had and the possible factors that may be involved. As we proceeded to mediation, God had prepared the parties with a heart to desired peace and reconciliation. It made the process flow in being honest and open to the wrongs done and reconciliation needed. It is great to watch God work.
I wish the process could have moved faster than it did. That is to say that the process could have happened weeks before we finally got the parties together. Timing is important and sometimes we delay the healing too long.
I am always pleased to be part of the process of God working in the hearts of people.